Refund policy

Every purchase on Dristikon is a one-time payment in Indian Rupees for a digital item: a premium gift, a 30-day Creator Pass, or a piece of work prepared personally by Dristikon. Because digital items are delivered instantly or produced by hand, refunds depend on whether the item has been delivered, opened or started.

If money leaves your account and the purchase does not activate, or a delivered file is unusable and we cannot repair it, you receive a full refund. This includes duplicate charges, payments captured against a failed order, and entitlements that never appeared. You do not need to argue the point: if our records show a payment without a working purchase, we refund it.

A Premium Digital Gift is refundable in full while its private link has not been opened by the recipient, for up to 7 days after purchase. Once the recipient has opened the gift, it has been delivered and is no longer refundable. Revoking a link after it has been opened does not reverse delivery.

The Creator Pass is refundable in full within 48 hours of purchase, provided no AI action has been used, no premium export has been generated and no watermark-free card has been produced under the pass. After any of those, the pass has been used and runs for its full 30 days. The pass never renews, so there is nothing to cancel.

Poem refinement, printable packs, narration, reels and song lyrics follow their state:

• Not started — full refund, no questions asked.
• In production — a partial refund reflecting the work already completed.
• Delivered — no refund, but one round of revision is included with every service.

If we cannot complete a service for any reason, including a request we are unable to write honestly, the order is refunded in full.

• A gift that has already been opened by its recipient.
• A Creator Pass whose AI actions or premium exports have been used.
• A delivered service file, once the included revision round has been completed.
• A change of mind about the emotional content of a finished poem.

Write to us through the contact page with the order reference shown in your dashboard under Orders. Every request is logged with its reason and outcome, and refunds are returned to the original payment method through Razorpay. Approved refunds are usually settled within 5 to 7 working days, depending on your bank.

All prices are shown and charged in Indian Rupees (INR). Refunds are issued in the same currency and for the same amount that was captured; bank or card conversion differences are outside our control.